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Damage & Issue

Please inspect your order upon reception. If your item is defective or if you received the wrong item, please initiate a return using our Returns Center via emai
We will then evaluate the issue and make it right.


If you’re reaching out about potential damage/defects in your item(s) after 30 days from your purchase date, the item(s) will be considered “wear and tear” and will not be eligible for evaluation.


We only accept return/exchange items according to the following guidelines:


Cannot be worn, washed, or put through the dryer
Cannot have deodorant marks
Cannot have stains of any kind (makeup/self-tanner, etc.)
Cannot have human or animal hair
Cannot have snagging/pilling
Clothing cannot be missing any contents (bra pads, drawstrings, buttons, etc.)
Items with excessive wrinkling are subject to denial
If your return package contains at least one item with bio-hazardous waste (bodily fluids, etc), our inspection team is required to cease inspection of the package immediately and deny the entire return, no exceptions. This is for the health and safety of our staff. We will be contacting you regarding this and discarding the items
All undergarment sales are final for hygiene reasons
All white items are final sale
Unfortunately, we cannot accept returns on final sale items or gift cards.

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